This article aims to explain what to do when iGUIDE Systems are unavailable. Here you will also be directed to the web page which indicates if we are experiencing issues. 

Instructions on how to subscribe to systems status updates can be found in this article as well.


Go to status.youriguide.com

If you are having trouble accessing any of our websites, your first step should be going to our systems status web page which can be found here:


https://status.youriguide.com/



As shown in Figure 1, this website shows the status of 4 distinct iGUIDE systems. They are as follows: the iGUIDE Viewer, the iGUIDE Portal, the iGUIDE Support Desk, and the iGUIDE Forum.

Unless and until we have confirmed that there is an issue with any of these systems it will indicate that systems are operational.

Found below this section is Past Incidents. Here you can see the date of when the last system status disruption was recorded.


Subscribe for Immediate Notification

To ensure that you are notified as soon as possible whenever we are experiencing issues please click the Subscribe button in the top right hand corner of the page(shown in Figure 1).



Clicking the Subscribe button will bring you to the page shown in Figure 2.

Here you can enter the email address with which you wish to receive status updates. Once you have entered your email address, click the Subscribe button once again as shown in Figure 2. 

Shortly you should receive an email asking you to confirm that you would like to receive Systems status updates.



As shown in Figure 3, click the Confirm Subscription button in the email.

And that’s it. Now the next time we encounter difficulties with any of our systems you will be one of the first to know.


“All systems are operational” but I’m still having issues

If you are experiencing issues accessing any of our web pages please notify us by clicking the Report Incident button found in the bottom-right corner of the page. 

It’s possible that others are experiencing the same issue and we just haven’t been made aware yet! This will bring you to the support desk: support.youriguide.com

Please create a New Support Ticket and describe your issue in detail. The more information you can provide us the better. 

If you are experiencing issues accessing the iGUIDE Support Desk, please give us a call at 1-844-568-1723 x1100 (toll free). 


The iGUIDE Portal is down, can I still submit stitch data?

Yes, you can still submit data to us directly. Instructions on how to do this can be found in the article: Submitting Data when the iGUIDE Portal is Down.