Support Desk

This article will explain the potential reasons for an unreceived Analytics Report. There are potentially 4 reasons why you haven’t received an Analytics Re...

This article is here to help understand video links with unbranded iGUIDEs. The iGUIDE Portal allows for many editing functions to be possible. One of these...

This article is here to explain how to change a room label on the Portal, manage.youriguide.com. If a room label requires a change or modification in any wa...

The aim of this article is to explain how to submit data for drafting when the iGUIDE Portal is down.  When the portal goes down data cannot be submitte...

This article will explain how to upload Stitch data to the Portal so it can be drafted.  To upload Stitch data for drafting, follow the steps below: ...

This article is here to help explain how to select the initial pano and its direction on the iGUIDE. The iGUIDE tour can start with any pano and can face an...

This article is here to help anyone log into the iGUIDE Portal for the first time. Follow these steps on how to log in: Click the link in the invi...

This article will explain the difference between a Pano(rama) Update and a Floor Plan Update. It will also explain the many potential reasons for requesting...

This article is here to explain how to create an iGUIDE. In order to create an iGUIDE, there must be access to either an Operator or Sub-account in the Port...

This article will explain how to lock/unlock an iGUIDE.  Locking or unlocking the iGUIDE can be done at any time from the iGUIDE Portal. Below are steps...